Support Center
We're here to help you succeed.
Our dedicated support team resolves queries within 24 business hours. Reach out anytime — we've got you covered.
support@mybimasathi.in
Mon – Fri · 9:00 AM – 6:30 PM IST
Support Hours
When We're Available
All times are in Indian Standard Time (IST, UTC+5:30)
✓ Active
Standard Support
Monday – Friday
9:00 AM – 6:30 PM (IST)
Within 24 Business Hours
Email & Phone
✕ Closed
Weekend Support
Saturday & Sunday
Not Available
Next Business Window
Email (Monitored)
✕ Closed
Public Holidays
Gazetted National Holidays
Not Available
Next Business Window
Email (Logged)
⌛ Queued
After-Hours Queries
Outside Business Hours
Anytime — logged immediately
Responded next business window
Email (Urgent = Prioritized)
Contact Us
Get in Touch
Reach us on the channel that works best for you
Support Scope
What We Support
A clear breakdown of what our team can and cannot help with
We Assist With
- Dashboard & Account Issues
- Premium Calculator Queries
- Plan Subscription & Billing
- Renewal Calendar Assistance
- Technical Errors & Bugs
- Feature Guidance & How-To Help
Not Covered
- Third-party insurer portal issues
- Policy underwriting decisions
- Claim settlement disputes